The Hauora Māori Services National Commissioning Performance Dashboard released on Monday 3rd February, highlights the impact of health and wellbeing services in our rohe, showing strong engagement with whānau Māori, high performance in assessments, planning and referrals and strong whānau satisfaction. With over 5000 whānau engaged in Hauora Māori Services over the July – September 2024 reporting period, achievement of key performance indicators for our rohe sits at 97%. Of particular note is the extent to which Hauora Māori services in this rohe exceed national targets. For example, providers and whānau together almost quadrupled the target relating to whānau achievement of two or more priority outcomes. Other highlights from the key performance indicators are shown in the following table:
| KPI | % Achievement | Insight |
|---|---|---|
| Whānau completing needs assessments | 107% | Exceeds targets, strong assessment process |
| Whānau developing plans with goals | 92% | High engagement in goal-setting |
| Whānau achieving two or more of their priority outcomes | 157% | Exceeds targets, very high outcome achievements |
| Whānau achieving at least one of their priority outcomes | 149% | Exceeds targets, very positive outcome achievement |
| Whānau completing one or more goals | 100% | Makes tangible progress in support |
| Whānau who have been referred to other services/programmes this quarter | 100% | Demonstrates strong connections with other services |
Whānau satisfaction is high with 100% of those surveyed reporting a positive experience. The strengths lie in cultural support (Te Ao Māori domain at 90%) and in health services with a 92% outcome achievement. Almost 62% of service users are Māori; 53% are under the age of 20 and only 2% are kaumatua. The data shows a higher use of ‘mental health’ and ‘substance use support’. This is likely influenced by the type of hauora Māori services currently funded by Te Whatu Ora / Health New Zealand.
